Refund policy

Return Stock Item

You own the furniture once it has been delivered to you and are therefore liable for any damage or loss.

You have 14 days from when you receive the goods to return them to us for a refund. (this applies to website orders only). If you wish to cancel and return goods ‘from stock’ then you may do this within 14 days of receiving the goods if the goods have not been used. Divan Beds and Mattresses cannot be returned for hygiene reasons.

You will be responsible for returning goods to us within 14 days, all goods must be in ‘as new’ condition. It is your responsibility to ensure that goods are properly wrapped and protected so that they arrive back to us in perfect re-saleable condition.  All transport and other costs involved in returning the goods will be borne by you as the customer; You can either bring the goods back to our showroom or warehouse yourself at no charge, or if you require us to arrange transportation on your behalf to attend and collect the goods, we can arrange this for a charge of £125. The costs involved in returning goods are borne by the customer.

Once we have the goods returned and have inspected them, we will confirm your refund amount less any return costs or deductions for damaged items. You will then receive your refund within 10 days of cancellation and return of the goods.

 

Return Special Ordered Item

Items which have been customised or made specifically for you in your own choice of colour and combination are unfortunately unable to be returned. We are unable to accept returns on items which have been made to the specifications selected by you on this website or instore as they have been made at your request. Returns on customised items are specifically excluded under the consumer contracts regulations.

We specifically exclude returns on any upholstery which has been ordered in your choice of cover or configuration, or any item of furniture which has been ordered in your choice of size or configuration. Mattresses Divans and Pillows cannot be returned for hygiene reasons.

Special orders cannot be cancelled unless put in writing to us within 14days of placing the order, on made to order items a service handling charge of  30% will occur.