Returns

Cancellations Before Delivery

If you have ordered items from our ‘Warehouse stock’, subject to the clause below relating to ‘Special Order’ items you have the right to cancel your order at any time prior to delivery. We require the cancellation by email to sales@hunter-furnising.co.uk. Once we have received notification of your cancellation we will refund all moneys paid.

Any ‘Special Order’ items may not be cancelled before or after delivery. These items have been specially manufactured to your specific requirements therefore we have no obligation to take these goods back, however at the discretion of Hunter Furnishing we may from time to time agree to take ‘Special Order’ goods back with a restocking charge of 35% of the purchase cost less any delivery charge.

This does not affect your statutory rights.


Refunds/Returns after delivery

Bespoke ‘Special order’ items are manufactured to your specific choice and combination. Items where a lead-time is quoted or the terms ‘Special order’ appear on your order are considered bespoke and specially made for you and are therefore as far as is permissible by Law excluded from the Distance Selling Regulations. In respect of these items our usual Refund policy does not apply and cannot be returned or exchanged unless faulty.

Items from stock. Under the Distance Selling Regulations when you buy items from our ‘Warehouse or Shop’ stock your consumer rights entitle you to a full refund. If you decide to cancel your contract after the goods have been delivered, we will refund the original purchase price and delivery cost, provided that you have notified us by email or in writing no longer that 14 days after the day you received delivery. The goods must be ‘as new’ before we will accept a return. Mattresses, Divan Beds, Pillows, Duvets & Mattress Protectors are exempt from Distance Selling Regulations once they have been removed from their original packaging.

Hunter Furnishing will make a charge of £75 should you require our delivery service to collect your unwanted goods. Our delivery team will inspect goods thoroughly before collection to ensure that they are in good condition.


Damaged or Faulty Goods

Hunter Furnishing make every effort to ensure that your order is delivered in perfect condition and without defects.

If however damage or faults are found on delivery our delivery team will photograph the damage/defect and fill out a Service form which they will request you to sign detailing the damage/defect. If damage/defect is found after delivery you MUST contact us within 3 days of delivery of your goods.